Is it necessary to monitor a case for a case flow management system if it is properly set up?

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Multiple Choice

Is it necessary to monitor a case for a case flow management system if it is properly set up?

Explanation:
In this scenario, the emphasis is on relying on automation. When a case flow management system is properly configured, it includes built-in monitoring—automatic tracking of progress, deadlines, handoffs, and alerts for exceptions. With those rules and dashboards in place, routine, per‑case monitoring isn’t required because the system continuously watches for issues and surfaces them as needed. You still want to review dashboards and exception queues occasionally and use insights to improve processes, but you don’t need to monitor every case manually once the setup is correct.

In this scenario, the emphasis is on relying on automation. When a case flow management system is properly configured, it includes built-in monitoring—automatic tracking of progress, deadlines, handoffs, and alerts for exceptions. With those rules and dashboards in place, routine, per‑case monitoring isn’t required because the system continuously watches for issues and surfaces them as needed. You still want to review dashboards and exception queues occasionally and use insights to improve processes, but you don’t need to monitor every case manually once the setup is correct.

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